Privacy & Terms
Privacy & Terms
Rebecca White Therapies (including White Light Shamanics and White Swan Counselling)
Last updated: 22/09/2026
Rebecca White Therapies (including White Light Shamanics and White Swan Counselling)
Last updated: 22/09/2026
1. Who we are
This privacy policy applies to RebeccaWhiteTherapies.co.uk, WhiteLightShamanics.co.uk and WhiteSwanCounselling.co.uk (together, "the site", "we", "us").
The data controller for information collected through these sites is:
Rebecca White
Email: [email protected]
ICO Registered
If you have any questions about this policy or how your information is handled, please contact using the details above.
1. Who we are
This privacy policy applies to RebeccaWhiteTherapies.co.uk, WhiteLightShamanics.co.uk and WhiteSwanCounselling.co.uk (together, "the site", "we", "us").
The data controller for information collected through these sites is:
Rebecca White
Email: [email protected]
ICO Registered
If you have any questions about this policy or how your information is handled, please contact using the details above.
2. What information we collect
We collect information in the following ways:
When you contact us Through the contact form we collect:
✧ Your name
✧ Your email address
✧ The type of enquiry you select (Shamanic work, Counselling, "not sure yet", or other)
✧ The content of your message
When you book a session or consultation If you book a free consultation, a counselling session, a shamanic healing session, or a place at a ceremony, we may additionally collect:
✧ Contact and scheduling details
✧ Relevant background information you choose to share about your circumstances, wellbeing, or reasons for seeking support
✧ For in-person ceremonies or group work: dietary requirements, relevant health information, or emergency contact details where these are needed for your safety
If you use the online shop If you purchase cacao, tools, or resources through White Light Shamanics, we (or our payment processor) collect delivery details and payment information necessary to fulfil your order. We do not store full card details ourselves - payments are processed by Strip - who have their own privacy policy.
During counselling or shamanic healing sessions If you become a client, Rebecca may keep confidential clinical or session notes as part of delivering counselling or shamanic healing work. This may include sensitive information about your health, mental health, or personal circumstances.
Details collected:
✧ Your name and contact number – for insurance, kept for 7 years
✧ GP details
✧ Emergency contact and permission to contact them under specified circumstances
✧ Sometimes an initial consultation questionnaire - destroyed when you ask or when no longer relevant.
✧ Date of session and theme – for insurance, kept for 7 years
Let it be known that Rebecca wants to hold as little information on you as possible, only the barest minimum of what is necessary for insurance and safety purposes is kept.
2. What information we collect
We collect information in the following ways:
When you contact us Through the contact form we collect:
✧ Your name
✧ Your email address
✧ The type of enquiry you select (Shamanic work, Counselling, "not sure yet", or other)
✧ The content of your message
When you book a session or consultation If you book a free consultation, a counselling session, a shamanic healing session, or a place at a ceremony, we may additionally collect:
✧ Contact and scheduling details
✧ Relevant background information you choose to share about your circumstances, wellbeing, or reasons for seeking support
✧ For in-person ceremonies or group work: dietary requirements, relevant health information, or emergency contact details where these are needed for your safety
If you use the online shop If you purchase cacao, tools, or resources through White Light Shamanics, we (or our payment processor) collect delivery details and payment information necessary to fulfil your order. We do not store full card details ourselves - payments are processed by Strip - who have their own privacy policy.
During counselling or shamanic healing sessions If you become a client, Rebecca may keep confidential clinical or session notes as part of delivering counselling or shamanic healing work. This may include sensitive information about your health, mental health, or personal circumstances.
Details collected:
✧ Your name and contact number – for insurance, kept for 7 years
✧ GP details
✧ Emergency contact and permission to contact them under specified circumstances
✧ Sometimes an initial consultation questionnaire - destroyed when you ask or when no longer relevant.
✧ Date of session and theme – for insurance, kept for 7 years
Let it be known that Rebecca wants to hold as little information on you as possible, only the barest minimum of what is necessary for insurance and safety purposes is kept.
2. What information we collect
We collect information in the following ways:
When you contact us Through the contact form we collect:
✧ Your name
✧ Your email address
✧ The type of enquiry you select (Shamanic work, Counselling, "not sure yet", or other)
✧ The content of your message
When you book a session or consultation If you book a free consultation, a counselling session, a shamanic healing session, or a place at a ceremony, we may additionally collect:
✧ Contact and scheduling details
✧ Relevant background information you choose to share about your circumstances, wellbeing, or reasons for seeking support
✧ For in-person ceremonies or group work: dietary requirements, relevant health information, or emergency contact details where these are needed for your safety
If you use the online shop If you purchase cacao, tools, or resources through White Light Shamanics, we (or our payment processor) collect delivery details and payment information necessary to fulfil your order. We do not store full card details ourselves - payments are processed by Strip - who have their own privacy policy.
During counselling or shamanic healing sessions If you become a client, Rebecca may keep confidential clinical or session notes as part of delivering counselling or shamanic healing work. This may include sensitive information about your health, mental health, or personal circumstances.
Details collected:
✧ Your name and contact number – for insurance, kept for 7 years
✧ GP details
✧ Emergency contact and permission to contact them under specified circumstances
✧ Sometimes an initial consultation questionnaire - destroyed when you ask or when no longer relevant.
✧ Date of session and theme – for insurance, kept for 7 years
Let it be known that Rebecca wants to hold as little information on you as possible, only the barest minimum of what is necessary for insurance and safety purposes is kept.
3. Special category data (health information)
Some of what we collect - particularly information shared during counselling, shamanic healing sessions, or ceremony bookings - counts as "special category data" under UK GDPR because it relates to health, mental health, or wellbeing.
We only collect this information with your explicit consent, given at the point you book a session, attend a consultation, or share it with Rebecca directly. You are always free to choose what you disclose.
Confidentiality Rebecca works to the NCPS (National Counselling and Psychotherapy Society) Ethical Framework. This means your sessions and any notes taken are treated as confidential, with the following limited exceptions:
✧ Where there is a serious risk of harm to you or another person
✧ Where disclosure is required by law (for example, a court order)
✧ Where required under safeguarding obligations, particularly where a child or vulnerable adult may be at risk
Where possible, any concerns of this kind would be discussed with you first, unless doing so would increase risk.
Clinical supervision As required by professional ethical standards, Rebecca discusses aspects of her counselling work in supervision with a qualified supervisor. This is always done anonymously or with identifying details removed or changed, and is a standard requirement of ethical counselling practice - not a disclosure of your identity.
3. Special category data (health information)
Some of what we collect - particularly information shared during counselling, shamanic healing sessions, or ceremony bookings - counts as "special category data" under UK GDPR because it relates to health, mental health, or wellbeing.
We only collect this information with your explicit consent, given at the point you book a session, attend a consultation, or share it with Rebecca directly. You are always free to choose what you disclose.
Confidentiality Rebecca works to the NCPS (National Counselling and Psychotherapy Society) Ethical Framework. This means your sessions and any notes taken are treated as confidential, with the following limited exceptions:
✧ Where there is a serious risk of harm to you or another person
✧ Where disclosure is required by law (for example, a court order)
✧ Where required under safeguarding obligations, particularly where a child or vulnerable adult may be at risk
Where possible, any concerns of this kind would be discussed with you first, unless doing so would increase risk.
Clinical supervision As required by professional ethical standards, Rebecca discusses aspects of her counselling work in supervision with a qualified supervisor. This is always done anonymously or with identifying details removed or changed, and is a standard requirement of ethical counselling practice - not a disclosure of your identity.
4. Children and young people
Some enquiries may relate to counselling support for children. Where a child under 16 is the client, we require the consent of a parent or guardian before providing counselling, and any related data collection follows the same confidentiality principles set out above, with additional safeguarding considerations appropriate to working with minors.
4. Children and young people
Some enquiries may relate to counselling support for children. Where a child under 16 is the client, we require the consent of a parent or guardian before providing counselling, and any related data collection follows the same confidentiality principles set out above, with additional safeguarding considerations appropriate to working with minors.
5. How we use your information
We use the information we collect to:
✧ Respond to your enquiry
✧ Arrange, deliver, and follow up on consultations, sessions, or ceremonies
✧ Provide the counselling or shamanic healing service you've booked
✧ Fulfill orders placed through the online shop
✧ Meet our legal, professional, and safeguarding obligations (including NCPS ethical requirements)
✧ Improve and maintain the site
We do not use your information for automated decision-making or profiling.
5. How we use your information
We use the information we collect to:
✧ Respond to your enquiry
✧ Arrange, deliver, and follow up on consultations, sessions, or ceremonies
✧ Provide the counselling or shamanic healing service you've booked
✧ Fulfill orders placed through the online shop
✧ Meet our legal, professional, and safeguarding obligations (including NCPS ethical requirements)
✧ Improve and maintain the site
We do not use your information for automated decision-making or profiling.
6. Our legal basis for processing
✧ Consent - for special category (health-related) information, and for any marketing communications you opt into
✧ Contract - to provide a service you've booked or purchased
✧ Legitimate interests - to respond to general enquiries and maintain the site
✧ Legal obligation - where we need to comply with safeguarding, tax, or other legal requirements
You can withdraw consent at any time by contacting us, though this may affect our ability to continue providing certain services (for example, ongoing counselling).
6. Our legal basis for processing
✧ Consent - for special category (health-related) information, and for any marketing communications you opt into
✧ Contract - to provide a service you've booked or purchased
✧ Legitimate interests - to respond to general enquiries and maintain the site
✧ Legal obligation - where we need to comply with safeguarding, tax, or other legal requirements
You can withdraw consent at any time by contacting us, though this may affect our ability to continue providing certain services (for example, ongoing counselling).
7. How long we keep your information
✧ General enquiries that don't lead to a booking: retained for 3 months, then deleted.
✧ Client/session records: NCPS guidance recommends counselling records be retained for a minimum period (commonly at least 7 years, or longer for records relating to a minor, until they reach a specified age) to meet professional and insurance requirements.
✧ Shop order records: retained as required for tax and accounting purposes (typically 6 years).
After the relevant period, information is securely deleted or anonymised.
8. Your rights
Under UK GDPR, you have the right to:
✧ Access the personal information we hold about you
✧ Ask us to correct inaccurate information
✧ Ask us to delete your information (subject to our legal and professional retention obligations)
✧ Restrict or object to certain processing
✧ Request a copy of your information in a portable format
✧ Withdraw consent at any time
To exercise any of these rights, contact us at [email protected]. We'll respond within one month.
If you're unhappy with how we've handled your information, you also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
8. Your rights
Under UK GDPR, you have the right to:
✧ Access the personal information we hold about you
✧ Ask us to correct inaccurate information
✧ Ask us to delete your information (subject to our legal and professional retention obligations)
✧ Restrict or object to certain processing
✧ Request a copy of your information in a portable format
✧ Withdraw consent at any time
To exercise any of these rights, contact us at [email protected]. We'll respond within one month.
If you're unhappy with how we've handled your information, you also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
9. Keeping your information secure
We take reasonable technical and organisational steps to protect your information, including using reputable, secure platforms for bookings, payments, and communication. However, no online system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.
9. Keeping your information secure
We take reasonable technical and organisational steps to protect your information, including using reputable, secure platforms for bookings, payments, and communication. However, no online system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.
10. Changes to this policy
We may update this policy from time to time, for example if the services we offer or the tools we use change. The date at the top of this page shows when it was last updated.
10. Changes to this policy
We may update this policy from time to time, for example if the services we offer or the tools we use change. The date at the top of this page shows when it was last updated.
11. Contact us
We may update this policy from time to time, for example if the services we offer or the tools we use change. The date at the top of this page shows when it was last updated.
Not sure where to start?
That's okay. Get in touch and we'll figure it out together.
© 2026 Rebecca White Therapies. All rights reserved.
11. Contact us
We may update this policy from time to time, for example if the services we offer or the tools we use change. The date at the top of this page shows when it was last updated.
Not sure where to start?
That's okay. Get in touch and we'll figure it out together.
© 2026 Rebecca White Therapies. All rights reserved. Created by Soulful Strategy